Val d'Isère FRANÇA

Hello,

Overall I had a great time with my family and friends. The food was good and the service was excellent. Especially Vincent and Manon made out stay memorable in the best way possible! Emma’s yoga classes and positive energy was an amazing highlight too.

This was our first ever AI ski holiday after having only done self-catering type accommodation before. We have done AI in the Caribbean with another brand so had that to compare it to as well.

In summary, we had a great week skiing and are already planning to book again for next year. Our room was perfect, staff a lot friendlier than expected and food was great considering it was basically a fancy buffet. We really liked all the included wines and drinks too.

There were only a few things were we think this resort could improved.

Firstly this would be housekeeping. The times they came weren't very consistent during our stay and we would have appreciated if there was a way of saying we'd prefer for them to come in the morning for example. There was no turndown service either which you'd maybe expect from a resort of this level.

Secondly, Club Med transportation from Geneva to resort was a bit shambolic to say the least! We got no information prior to tell us where to go in arrivals so after about 10 minutes we finally found the club med desk (this is coming from someone who has flown into Geneva multiple times before). We were then told to wait by the Jazz Cafe but were given no information on when our transfer would be only that someone would come and get us. Time passed and no one and came and got us so we went back to the desk and the lady we had previously talked to said that actually, we are getting a taxi and need to wait out. Went outside and waited, and still no one came for us. Worried we'd maybe miss our transfer as there was no one else outside we went back to the desk for a third time to talk to someone else that informed us that we were waiting on 4 more people and then we'd leave in the taxi. FINALLY after over an hour and a half of waiting and about 2.5hrs after we had landed we got in the taxi and left. Journey itself was great in the van and we had a very warm welcome at resort. In the future, they should have a better system of emailing guests in advance with their transfer details. I.e. where to go, what kind of transfer they are getting (bus/van/taxi), a transfer number and an estimated departure time. This would create to much more reassurance and allow guests to go and get something to eat if they land well before their transfer time like we did. We had been up since 3am and were starving!

Transport was more organised on the return but we had to go to the desk to ask when it was. In other AI resorts a letter is left the day or two before in our room to tell us when our check-out is and when our transfer will be leaving. This could have been sent by email too or appeared in our app.

Lastly, we really would have appreciated an adults only, quiet seating area. There was the Les Millésimes Bar but it was dark and not great if you say just wanted to quiet hot chocolate/coffee and/or read a book. It was not school holidays when we went but kids were allowed to run around the Le Refuge area screaming. It didn't help that the game tables and machines were in this area either. It would be better if they were moved to nearer the stage area to keep this as a quieter area for guests.

Another amazing stay at Club Med Val d’Isère.
We had a wonderful time. Thank you to Ayman who helped us throughout. The service and food were excellent. The skiing was great.
Barq and his team of G.O’s are the best.
We want to return as soon as possible.

Dear Club Med Val D'Isere,
One significant issue we encountered was the noise in our room (628). Unfortunately, being located above the bar area meant that we were disturbed by the noise from the nightly parties until midnight. This affected our ability to rest and enjoy our stay fully.
Additionally, the ski-in and ski-out concept did not work as smoothly as we had hoped. The chair lift for the hotel was frequently out of service, forcing us to take the bus back from the slopes, which was inconvenient and detracted from the overall experience.
Despite these challenges, we had a wonderful time, largely thanks to your exceptional staff namely;
Yusuf
Doğukan
Aydın
Mehmet
Mehmet
Hakan
Erdal
Manuel
Giulia
Nico
Ioannis
Vasilis
Hasan
Calogero
Hikmet (Room Service)

Their dedication, friendliness, and professionalism truly enhanced our stay, and we are grateful for their efforts.

We hope that our feedback will be helpful in improving the experience for future guests. Thank you for your attention to these matters.

Best regards,

Beautiful holidays in Val d'Isere with my family. We had a really good time this first days of the year at this club med . Excellent rooms, clean environment and perfect service. Thanks to everyone. In particulary chef Barq. Thanks to the entertainment team. A big thank you to Calogero from the milesime restaurant, a professional and smiling guy. Thanks to the bar team Vasil and Evan for your drinks.
Thanks!