Valmorel Exclusive Collection FRANÇA

Just finished another amazing vacation, this time at Club Med Valmorel
The club and the activities are great, but what makes the real change are the GO team
I would like to that 3 special ones :
Eden from the planning for being professional and kind, making sure my vacation will be perfect, Antonio and Liam from the boutiqe for helping me bying the best staff
Thank you and see you soon

Thanks to Anaïs, Louna, Loane, Amarys, Camille and Ambre we had an amazing family holiday at Club Med Valmorel. It was our first skiing holiday with our son Cillian (6 months old) and I was a little nervous about bringing him to daycare. The girls couldn’t have been more lovely, every time he saw them he started smiling and sticking his arms out to them for a cuddle. They cared for him with so much love and were very flexible with drop off and pick up times, so that I could enjoy some hours on the slopes and still have a lot of quality time and lunch with him. Seeing him being comfortable and happy while still being able to practice the sport I love really made my holiday great. Everything in the hotel was very well organized, we enjoyed the included skiing lessons, the food was sublime and the staff was very friendly. Would definetly recommend this hotel for couples with (young) children and we’ll definetly be coming back.

We have been in this Club Med for the second time, and this is still a very good Club Med, even if aging : this you can see it on the furniture for example (restaurant, lobby, bedrooms). This might due to the heavy weekly guests turnover, and some lack of respect too...
Rooms are very clean and functionnal but storage place for clothes is kind of ridiculous and not worthy of this standard. I have shown pictures of room 2122 at the reception, but there is not much that they can say or do.
Food is very good and I can only praise the hard work of the kitchen staff and all waiters. I would just like to note that the dishes are not kept warm enough and that's a pity. I also find it regrettable that there are only paper napkins, never a table cloth or real napkins, not even for dinner. This feels really like eating in a cantine, not a restaurant to be honest. I am aware of the ecological aspect, but it does not match for this hotel standard.

Last but not least, I think it's important to point out the staff engagement, not only the GO's. Lots of people are working "behind the scenes" and should also be acknowledged. Just to name only a few who really stood out (in my humble opinion) : Denis (room cleaning), Gia (cleaning in the lobby), Gokhan (waiter in the restaurant), Anne and Louisa (Spa, lovely ladies), Jean-François (fishes cooking).

Everything was great until something went wrong when attention to detail & follow through was lacking. No sign of pre-booked transfer, no (organised & agreed) late arrival food due to delayed hastily organised transfer. Power cut in the room only investigated at 2nd report after a whole night of no electricity.