Guilin CHINA

A nice stay overall, very big complex and most of the GO's were very friendly & professional. The circus staff deserves a special shout out, they were awesome. Unfortunately we had a bad experience with Jake the golf instructor who really did not seem to want to be there. We also did a mountain bike tour were the original staff was off and the replacement arrived very late, according to him club med only told him they needed him at 8:50, for an official start at 9, given he lives in a nearby village he had no way to arrive on time. We were also told to arrive at 8:45, so everyone ended up waiting for ~30min without any information nor apology. This sounds like some disorganization from the management. The replacement also did not speak a word of English. Some of the signage around the complex could be approved as well, especially the rock climbing location is a bit hard to find.

Arrived at resort with cool weather was great & beautiful resort, check in smooth & print outs given on daily activity etc. The resort made our time for our 42nd anniversary a memorable holiday. Lead by Lee Li & his team made our stay wonderful & worthwhile. Thank you so much everyone from the buggy pilot, HK team, rooms, restaurants, kitchen team kudos to all of you. Thank you so much from our heart.

The staff were super friendly and genuinely lovely, it didn't feel like an act like it can sometimes do in hospitality. The food was very tasty with lots of variety and I enjoyed the activities on offer - I did cycling and trapeze and climbing. The evening entertainment was great fun, I only stayed two nights and the first night was a trapeze show followed by dancing and the second was karaoke and I had great fun. The entertainers were great, it was low season however and not many members participated in the karaoke and dancing but it was still great.

We stayed at Club Med Guilin from 10–15 September with our three boys, aged 4–6. Travelling with three young boys is never exactly relaxing, so we simply hoped for somewhere they could have fun while my wife and I enjoyed some time together. We didn't expect to become so attached to the place, and especially its people.

I travel quite a bit and am a frequent member of Marriott Bonvoy, Hilton Honors and World of Hyatt. I enjoy good hotels, but Club Med Guilin offers something different, a warmth and personal touch that conventional hotels don't quite replicate.

The setting is magical, surrounded by greenery and dramatic limestone cliffs. When we arrived, we noticed a lovely fragrance and thought it was the hotel's perfume, only to discover it came from the osmanthus flowers around the resort! Even off-season, that gentle scent became one of our favourite memories.

The attention to detail was wonderful too. Our boys had little bathrobes, kid-sized sandals and children's toiletries waiting for them. Small touches, but they showed how much thought goes into families here.

Food was excellent with plenty of variety. If you're there Thursday or Saturday, reserve the Mongolian dinner and try the freshly made stir-fry dishes. Don't miss the unique osmanthus wine and San Hua baijiu either.

But the people made our stay truly special. The G.O.s and G.E.s were warm, smiling and attentive. Sharon, the restaurant manager, remembered my coffee and our boys' drinks from day one. When we returned late and my wife and children had missed dinner, she even packed food for them.

A huge thank you to Jilin for taking such wonderful care of our three energetic boys, they loved her and still missed her after leaving. Thank you also to Kimmy and Adib for the activities our boys enjoyed, Debra and Gary for the lovely conversations, and Village Chief Mr. Ali for his humour, friendliness and personal attention.

Even five nights didn't feel enough. There is so much to explore in Guilin and so much happening at Club Med that you don't want to leave the resort either.

We arrived expecting a good family holiday but left with wonderful memories, three boys missing the people they met, and all of us wanting to return.

Highly recommended.

Club Med Guilin is a great place to stay. The whole GO team is professional and works tirelessly to make guests feel at home in the resort. We really enjoyed our time there and highly recommend it.